Privacy Policy

Last Updated: September 30, 2026

1. Information We Collect

1.1 Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or make a purchase.

1.2 Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed.

1.3 Financial Data

Financial information, such as data related to your payment method. We store only very partial data, such as your credit card expiration date and last four digits. All financial data is stored securely via our PCI-compliant payment processor.

2. Use of Your Information

We may use information collected about you to:

• Compile anonymous statistical data for analysis
• Create and manage your account
• Deliver targeted advertising, coupons, and newsletters
• Email you regarding your account or order
• Fulfill and manage purchases, orders, and transactions
• Monitor and analyze usage and trends
• Notify you of updates to the Site
• Process payments and refunds
• Respond to product and customer service requests

3. Google Ads & Advertising Policy Compliance

3.1 Google Ads Policy Compliance Statement

VXPronet adheres strictly to all Google Ads policies, including but not limited to:

• Prohibited Content Policy: We do not advertise any prohibited products or services as defined by Google Ads policies, including counterfeit goods, dangerous products or services, enabling dishonest behavior, inappropriate content, or abusive advertising practices.
• Prohibited Practices Policy: We do not engage in data collection for the purpose of serving ads, circumventing systems, promoting unsafe software, or using unrealistic or misleading claims in our advertisements.
• Restricted Content Policy: All restricted content advertisements (including professional two-way radios) comply with applicable local laws, Google's specific requirements, and include all necessary age and usage restrictions.
• Editorial & Professional Requirements: All our ads meet Google's editorial and professional standards, including proper grammar, appropriate capitalization, and no excessive punctuation or symbols.
• Destination Requirements: Our landing pages provide a good user experience with clear, relevant content, easy navigation, and transparent business practices.
• Personalized Advertising Policy: We comply with all personalized advertising requirements and provide clear opt-out mechanisms for users.

3.2 Google Shopping & Merchant Center Policies

For product listings shown in Google Shopping and Merchant Center:

• All product information is accurate, complete, and up-to-date
• Pricing displayed matches the final checkout price (no hidden fees)
• Product images accurately represent the actual items being sold
• Shipping costs, delivery times, and return policies are clearly stated
• We maintain a valid and verified business address and contact information
• All promotions and sales are legitimate and accurately represented
• We provide accurate product availability information
• Customer reviews and ratings are authentic and not manipulated

3.3 Google Remarketing & Display Advertising

We may use Google Ads remarketing services to advertise on third-party websites to you after you visited our Site. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Site. Users can opt out of remarketing by visiting the Google Ads Settings page.

3.4 Google Analytics & Data Collection

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy

3.5 Transparency & Business Practices

VXPronet maintains the following transparent business practices as required by Google Ads policies:

• Clear Business Identity: We clearly identify ourselves as VXPronet LLC with a verified physical business address in Dallas, Texas, USA.
• Contact Information: We provide multiple contact methods including our toll-free number 1-855-733-1752, email addresses, and physical address.
• Transparent Pricing: All prices are clearly displayed with applicable taxes and shipping fees disclosed before purchase.
• Clear Return Policy: Our 30-day return policy is prominently displayed and honored without hidden conditions.
• Honest Product Descriptions: All product specifications, features, and capabilities are accurately represented.
• Secure Checkout: We use SSL encryption and PCI-compliant payment processing for all transactions.

3.6 Two-Way Radio Advertising Compliance

As a seller of two-way radio equipment, VXPronet ensures all Google Ads comply with specific industry regulations:

• All advertised radios are FCC certified and legally sold in the United States
• We do not advertise devices capable of intercepting emergency or law enforcement communications
• All frequency ranges and power outputs are accurately represented
• Users are informed about licensing requirements where applicable
• We do not make false claims about range, capabilities, or features

4. Disclosure of Your Information

• By Law or to Protect Rights: If required to respond to legal process or protect rights of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us.
• Business Transfers: In connection with any merger, sale, or acquisition.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. No security measures are perfect or impenetrable.

6. Policy for the Protection of Minors

The Site is not directed to anyone under the age of 13. We do not knowingly collect information from anyone under 13.

7. Your Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information, including the right to know, access, delete, and equal service.

8. Contact Us

Terms of Service

Last Updated: September 30, 2026

1. Agreement to Terms

By accessing and using the VXPronet website (vxpronet.com), you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Intellectual Property Rights

All content included on the Site is the property of VXPronet LLC or its content suppliers and protected by US and international copyright laws.

3. User Representations

• You have the legal capacity to comply with these Terms
• You are not a minor or have received parental permission
• You will not access the Site through automated means
• You will not use the Site for any illegal purpose

4. Purchases and Payment

We accept: Visa, Mastercard, American Express, Discover, PayPal, and Bank Transfer (for bulk orders). Sales tax will be added as required.

5. Shipping and Delivery

We ship to all 50 US states, APO/FPO addresses, and select international destinations. Orders are processed within 1-2 business days.

6. Return and Refund Policy

We offer a 30-day return policy on most products. Items must be in original condition.

7. Warranty

All VXPronet products come with a manufacturer's warranty. Standard warranty period is 1 year from date of purchase.

8. FCC Compliance Notice

9. Limitation of Liability

VXPronet LLC shall not be liable for any indirect, incidental, special, consequential or punitive damages.

10. Governing Law

These Terms shall be governed by the laws of the State of Texas, United States.

11. Contact Information

Cookie Policy

Last Updated: September 30, 2026

1. What Are Cookies

Cookies are small text files stored on your computer or mobile device when you visit a website.

2. How We Use Cookies

2.1 Essential Cookies

Necessary for the website to function. Cannot be switched off.

2.2 Performance Cookies

Allow us to count visits and traffic sources to measure and improve site performance.

2.3 Functionality Cookies

Enable enhanced functionality and personalization.

2.4 Advertising Cookies (Google Ads)

Set through our site by advertising partners including Google to build a profile of your interests.

3. Google Advertising Cookies

4. Managing Cookies

You can control and delete cookies as you wish. Most browsers can be set to prevent cookies.

5. Third-Party Cookies

• Google Analytics: Helps understand visitor engagement
• Google Ads: Serves relevant advertisements
• Social Media: Cookies from integrated platforms
• Payment Processors: Necessary for secure payments

6. Contact Us

Disclaimer

Last Updated: September 30, 2026

General Disclaimer

The information provided by VXPronet LLC on vxpronet.com is for general informational purposes only. We make no representation or warranty regarding accuracy, adequacy, validity, reliability, or completeness.

External Links Disclaimer

The Site may contain links to other websites. Such external links are not investigated, monitored, or checked by us.

FCC Regulations Disclaimer

Product Disclaimer

Range specifications are estimates based on ideal conditions. Actual performance may vary based on terrain, weather, and environmental factors.

Professional Advice Disclaimer

The Site does not contain professional RF engineering advice. Information is provided for general purposes only.

Contact

Shipping Policy

Last Updated: September 30, 2026

Order Processing

All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.

Shipping Rates & Delivery Estimates

Method	Delivery	Cost
Standard	5-7 business days	Free (over $99)
Expedited	2-3 business days	$12.99
Overnight	1 business day	$24.99

Shipping Destinations

• All 50 United States
• APO/FPO/DPO military addresses
• US Territories
• Canada (additional fees)
• Select international destinations

Order Tracking

You will receive a tracking number via email once your order ships.

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Return & Refund Policy

Last Updated: September 30, 2026

30-Day Return Policy

We offer a 30-day return policy on most products.

Eligibility for Returns

• In the same condition received
• Unworn or unused
• In original packaging
• With receipt or proof of purchase

Non-Returnable Items

• Custom-programmed radios
• Items marked "Final Sale"
• Opened earpieces (hygiene reasons)
• Items damaged due to misuse

Refund Process

Once your return is received and inspected, refund will be processed within 5-10 business days.

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